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Get Satisfaction

Customer Feedback Community Platform


Tiny
Published 03/22/2012 and rated Ratingstars5 5 out of 5 stars
by Robyn Valenzuela
What can you use the app for?

GetSatisfaction is a platform for customers and businesses to communicate with one another effectively. It considers itself "people powered customer satisfaction." As of 2012, there were over 63,000 companies who used GetSatisfaction as a way to get feedback from their customers. This helps companies to provide more of a social support experience, build better brand reputation and generate better product reviews, increase search engine optimization for their sites and improve customer satisfaction. GetSatisfaction is also a way for people to help others. Think of it as a support forum where either company representatives or other customers can offer solutions. GetSatisfaction is divided and kept organized through four main categories. These include dedicated places where customers can ask questions, share ideas, report a problem or give praise. The GetSatisfaction platform also unites all of the sporadic chatter about a product from across many of the social media sources and places them in a single place. GetSatisfaction is basically a dynamic, comprehensive knowledge base that has been developed by dedicated companies and knowledgeable customers together.

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What is the history and popularity of the app?

GetSatisfaction is a company based out of San Francisco, California. It was founded on January 31, 2007 by a group of people including Lane Becker, Amy Muller, Thor Muller and Jonathan Grubb. In September 2007, GetSatisfaction went public thanks to funding form First Round Capital and a number of other investors. As of 2012, GetSatisfaction was lead by Wendy Lea as CEO who has been noted as one of the Top 100 Woman of Influence in Silicon Valley. In 2012, GetSatisfaction reported over 9 million visitors per month and their customers range from such notable companies as Microsoft, Proctor & Gamble, Mint.com and Foursquare. GetSatisfaction has been featured in such notable publications as ZDNet, GigaOM, TechCrunch and now AppAppeal!

What are the differences to other apps?

GetSatisfaction is different from discussion boards and other support forums in that it is extremely well-organized and it is focused on getting results. While support forums may have the same question answered many different ways and can seem quite chaotic, GetSatisfaction was built for customers and maintaining their ease of use if of the most importance. Also, GetSatisfaction offers a way for businesses to inexpensively engage with their base, support their end users' questions or concerns and it offers an inexpensive way to do so. In fact, very knowledgeable customers can help the businesses by providing feedback themselves. It is a very logical and effective way to provide a knowledge forum to customers and to stay in touch as well.

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How does the web app look and feel to use?

GetSatisfaction is a very easy and well-designed web 2.0 application. It is especially simple to navigate through the features and locate pertinent discussions. Users can easily search and locate a thread that addresses their question or company. GetSatisfaction has made it very easy to leave comments and begin discussion topics. Employees of organizations can also represent their company through GetSatisfaction as well. The site is well thought out and intuitive, so using it effectively takes just minutes to master.

How does the registration process work?

Signing up for GetSatisfaction is satisfactory enough. Users just need to visit www.getsatisfaction.com and they can click on the Sign Up/ Login link at the top-right of the screen. From there, users will be asked to provide their name, email address, password and to accept the terms of conditions and privacy policy. Users don't even need to confirm their email address to begin accessing the service. New users are brought into their GetSatisfaction profile instantly upon registering and they can begin to search for companies and products that are interesting to them.

What does it cost to use the application?

For customers, GetSatisfaction is 100% free to use. For businesses there are a number of different plans available so that organizations can setup their feedback community. There are free business plans available that offer simply the core platform. From there businesses can sign up for plans starting at $19/ month and provides a single moderator access and to more expensive plans that include Facebook integration, multiple language support and even commercial API access so the community can be integrated into a company's existing website structure.

Who would you recommend the application to?

GetSatisfaction is ideal for people who are having trouble using certain products, or have complaints or opinions to give about various products and services. Businesses can also get a ton out of GetSatisfaction since it offers their brand an excellent public relations platform and is an inexpensive way for companies to delight their base. Business reputations can improve, brands can increase the number of net promoters that they have and customers can quickly get their issues addressed and resolved all through the GetSatisfaction platform.

  • Discuss problems with products or companies you are having
  • Possible to easily search for companies and products to comment on
  • Advanced site admin section to keep track of your comments
  • Keep up to date with discussions by subscribing to their RSS feeds
  • Easy to use layout makes using the site a dream


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Get Satisfaction pricing

FREE - Permanently free version
Cheapest plan (per month) : $19.00
Most expensive plan (per month) : $289.00

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English

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Link to app information

Getsatisfaction Company blog